AI Chat Feedback and Data Handling
When you provide feedback during an AI chat session, here's how we handle your information:
What We Review
When you submit feedback, the Casefleet team may review the relevant conversation messages and tool outputs to understand what happened and identify areas for improvement. This review helps us enhance your experience and fix any issues you encounter.
How We Protect Your Privacy
Internal Use Only: Your feedback data stays within Casefleet and is never shared with external parties
No Model Training: We do not use your conversation data to train our AI models or anyone else's models
Purpose-Limited: We only use this data to improve our implementation and address the specific issues you've reported
Standard Security: We apply all our standard privacy and security measures to protect your feedback data
Your Control
By submitting feedback, you're helping us improve our service while maintaining control over your data. Your conversations remain private and are only reviewed in the specific context of understanding and resolving the issue you've reported.
Submitting feedback is simple—just look at the lower right corner of any AI chat response:
Thumbs Up 👍: Share positive feedback. You’ll also have the option to provide additional details if you’d like.
Thumbs Down 👎: Report an issue or let us know if something wasn’t helpful. You’ll be prompted to select the type of issue and add more context.
To learn more about how we protect your information, see our Security Overview.
For details about our AI Assistant Chat, click here.