On occasion, documents processed by Casefleet might not render correctly when you view them in the reviewer. Namely, one or several pages might display as a blank in the reviewer, or you may have trouble highlighting text.
When this happens, you can reprocess the document by looking for the reprocessing "gear" icon in the menu bar:
When you click the icon, choose "Reprocess this document with OCR" to reprocess the document. Usually, reprocessing will resolve any rendering or highlighting issues that arise.
NOTE: Reprocessing skips any page that (1) has been processed with OCR already, or (2) has highlighted text linked to a fact. If every page falls into one of these groups, the "Reprocess this document with OCR" option will not appear in the gear menu.
If you have trouble reprocessing a document, or if reprocessing does not resolve the issue, please reach out to support@casefleet.com.
To learn more about Casefleet's document processing and OCR, click here.