Every once and a while documents processed by CaseFleet might not appear correctly when you view them in the reviewer. When this happens, you can reprocess the document with OCR.
To reprocess a document, look for the gear icon in the menu bar:
When you click the icon you'll have the option to reprocess one page or the entire document. Usually, reprocessing will resolve the issue.
If you do not see the gear icon that means either: (1) the page has been processed with OCR already or (2) we disabled the icon because you have highlighted text on the page to create a fact.
To learn more about CaseFleet's document processing and OCR, click here.