On occasion, documents processed by CaseFleet might not appear correctly when you view them in the reviewer. When this happens, you can reprocess the document.
To reprocess a document, look for the gear icon in the menu bar:
When you click the icon you'll have the option to reprocess one page or the entire document. Usually, reprocessing will resolve any rendering or highlighting issues that arise.
Note: If you do not see the gear icon that means either: (1) the page has been processed with OCR already or (2) we disabled the icon because you have highlighted text on the page to create a fact.
To learn more about CaseFleet's document processing and OCR, click here.