Reviewing Case Activity

View and filter activity logs for reviewing updates to your cases.

Meg Hall avatar
Written by Meg Hall
Updated over a week ago

As you and your team collaborate, CaseFleet automatically captures a log of actions taken within each case file.

This article covers:

Activities Overview

When collaborating with your team, CaseFleet automatically captures a log of actions taken within each case file. This log, available in the "Activity" tab of your case file, provides a detailed account of changes made within the case file. Each activity record includes:

  1. The date and time of the action

  2. The user responsible for the action and the specific changes made

  3. A link to the affected record (fact, issue, source, contact, etc.)

  4. A preview of the record, reflecting its current state in the database

Activities are categorized by type, indicating if the associated record was created, edited, or deleted.

Filtering Case Activity

When you click on the Filter icon on the case activity tab, you'll see an option to filter by User. To add an additional filter, click the "+ add a filter" button.

CaseFleet allows you to filter case activity based on various criteria, including:

  • User: The user who performed the action

  • Date: The date the action occurred

  • Record type: The type of record impacted by the action (e.g., Fact, Contact, Source)

  • Action type: Whether the action involved creating, editing, or deleting a record

Customize your filters further using the second drop-down list, which provides the following options:

  • "Has any of" = OR filter

  • "Has all of" = AND filter

  • "Has none of" = everything except filter

  • "is empty" = the field has been left blank

  • "is not empty" = the field has been filled in

Creating Snapshots of Case Activity with Saved Views

Once you've configured your desired filters, CaseFleet allows you to save them for future reference. To save your filter set, click "Save as New View," and a form will appear to save the current set of filters as a new view.

After saving the view, a few handy buttons will appear:

  • Use the Star button to make the view your default view for this particular page.

  • Hit the Copy button to create a copy of the view.

  • Hit the People icon to make this a shared view. Your team will be able to apply the view to their accounts, but they won’t be able to edit it.

  • Hit the Trash icon to delete the view.

Once you have a saved view on the page, an element will appear, allowing you to choose which view to apply and providing a shortcut to "Star" a view if you wish to make it your default for the page.

Users with administrator permissions can view a list of all actions in the account, across all users and case files. Click here for more information.

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